Refund & Return Policy

Last Updated: 1/01/2026

At Romow, we are committed to providing quality mowers and mower parts and ensuring our customers are satisfied with their purchases. This Refund & Return Policy outlines your rights and our obligations in accordance with the Australian Consumer Law (ACL).

1. About Us

Romow is an Australian business specializing in the buying and selling of mowers and mower parts. Our physical address is 14/70 Flanders Street, Salisbury. Our ABN is 21684101139. You can contact us via email at hi@darkred-seahorse-662124.hostingersite.com or by phone at +61 04212 08622.

2. Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A “major failure” occurs when:

• The product has a problem that would have stopped someone from buying it if they had known about it.
• The product is substantially unfit for its common purpose and cannot easily be made fit within a reasonable time.
• The product is substantially unfit for a purpose that you told us about, and it cannot easily be made fit within a reasonable time.
• The product is unsafe.

3. Returns for Faulty Products (ACL Claims)

If you believe a product you purchased from Romow has a fault or does not meet a consumer guarantee, please contact us immediately to discuss your options. You will need to provide:

• Proof of purchase (e.g., receipt, invoice).
• A clear description of the fault or issue.
• Photos or videos of the fault, if possible.

Once we receive your claim, we will assess the product. Depending on the nature of the fault and whether it constitutes a major or minor failure, you may be entitled to a repair, replacement, or refund. We will cover the reasonable costs of returning a faulty product to us.

4. Specific Conditions for New Products

New mowers and mower parts are generally covered by a manufacturer’s warranty in addition to your rights under the ACL. If a new product develops a fault, we will assist you in making a claim under the manufacturer’s warranty or our obligations under the ACL. Please retain all warranty cards and proof of purchase.

5. Specific Conditions for Used Products

Used mowers and mower parts are sold on an “as is” basis, taking into account their age and condition at the time of sale. While these products are also subject to the consumer guarantees under the ACL, the expectation of “acceptable quality” for a used item will differ from that of a new item.

• Any known defects or wear will typically be disclosed at the point of sale.
• We encourage thorough inspection of used products before purchase.
• Unless a specific written warranty is provided by Romow for a used product at the time of sale, returns for used items will strictly adhere to the ACL requirements for major failures that were not disclosed.

6. Change of Mind Returns

Romow does not typically offer refunds or exchanges if you simply change your mind or make a wrong selection. We encourage you to choose carefully before making a purchase, especially for used items. In exceptional circumstances, and at our sole discretion, we may offer an exchange or store credit for unused, unopened, and resalable products, provided they are returned within a specified timeframe (e.g., 7 days) with proof of purchase, and you may be subject to a restocking fee. Shipping costs for change of mind returns are your responsibility.

7. How to Initiate a Return

To initiate a return or discuss a faulty product, please contact us:

Please provide your proof of purchase and a detailed explanation of the issue. We will then guide you through the next steps.

8. Refunds

Approved refunds will be processed using the original payment method where possible. The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.

9. Exclusions

This policy does not cover:

• Products damaged due to misuse, abuse, accident, or neglect.
• Products that have been altered or repaired by anyone other than Romow or an authorised service agent.
• Normal wear and tear for used products, as disclosed at the time of sale.
• Issues arising from incorrect installation where installation was not performed by Romow.

10. Your Rights

Nothing in this policy is intended to limit any rights you have under the Australian Consumer Law.

11. Policy Changes

We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.